Returns & Exchanges

RETURNS

Our policy lasts 14 days. If 14 days have gone by since the shipment delivery, unfortunately, we can’t offer you a refund or exchange. If you wish to make an exchange, please contact us to reserve another product.

To be eligible for a return, products item must be unused and in the same condition that you received it. They must also be in the original undamaged packaging and they should be protected in the same plastic bag.

To complete your return, we require a receipt or proof of purchase.

Before Returning

-European Union: Returns are free of charge. Before returning your order, for whatever reason, please contact us at reflecteyewear@reflect-eyewear.com, stating in detail the reason for the return. Once you have contacted us, you will receive a return label by email. 

-Other Countries: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Before returning your order, for whatever reason, please contact us at reflecteyewear@reflect-eyewear.com, stating in detail the reason for the return. Once you have contacted us, return the order as described above to the following address:

Andrea Pisano AF Reflect Eyewear, Wrangelstraße 80, Berlin 10997, Germany.

You will be responsible for paying customs fees, where required, for returning your item. Custom fees are non-refundable.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We do not accept returns for orders that the courier could not deliver due to the recipient's failure to pay customs fees.

Returning

The responsibility of the product is in the hands of the customer as soon as the customer receives it. Therefore customer assumes full responsibility for the return and condition of the product. In the case of returning a damaged or defective product, AF Reflect Eyewear can deduct money from the amount that you are to be refunded. Please note that we do not pick up parcels at pick up spots. Please make sure to send them directly to our address.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at reflecteyewear@reflect-eyewear.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at reflecteyewear@reflect-eyewear.com